Company Name: Shuttle ATL
Website: shuttle-atl.com
Phone: (678) 592-9205
Email: booking@shuttle-atl.com

1. Service Description and Eligibility

[Company Name] provides pre-booked private transportation services in the Atlanta metropolitan area, including:

• Airport transfers to and from Hartsfield-Jackson Atlanta International Airport (ATL)
• Scheduled city transportation
• Corporate and event transportation
• Point-to-point private rides

Our services are available to individuals who:

• Are at least 18 years of age
• Provide accurate booking information
• Agree to these Terms and Conditions

By booking a ride, you agree to comply with all policies outlined below.

2. Booking and Scheduling

All rides must be scheduled in advance through our website, phone, or approved booking channels.

When booking, customers must provide:

• Full name
• Contact information
• Pickup and drop-off locations
• Date and time of service
• Number of passengers
• Flight information (for airport transfers, if applicable)

Important Booking Rules:

• Customers are responsible for ensuring booking details are accurate.
• Any changes must be requested prior to the scheduled pickup time.
• We reserve the right to refuse service for incomplete or inaccurate booking information.

3. Payment Terms

Payment is required at the time of booking unless otherwise agreed in writing.

We accept:

• Major credit and debit cards
• Approved digital payment methods

By submitting payment information, you authorize [Company Name] to charge the agreed fare, including any applicable fees such as:

• Additional stops
• Late-night service charges
• Waiting time charges
• Damage or cleaning fees (if applicable)

All pricing is provided upfront. We do not use surge pricing; however, rates may vary during major events or high-demand periods.

4. Passenger Responsibilities and Conduct

Passengers are expected to behave respectfully and safely at all times.

Passengers must:

• Follow all local, state, and federal laws
• Wear seatbelts when required
• Avoid disruptive, aggressive, or unsafe behavior
• Refrain from smoking or vaping inside vehicles
• Not consume illegal substances

We reserve the right to terminate a ride without refund if passenger behavior poses a safety risk to the driver or others.

Passengers are responsible for:

• Any damage caused to the vehicle
• Cleaning fees due to spills, illness, or excessive mess

5. Driver and Vehicle Policies

All drivers are properly licensed and authorized to operate in Georgia.

Our vehicles are:

• Licensed and insured
• Regularly maintained
• Cleaned and inspected routinely

While we aim to honor vehicle preferences, we reserve the right to substitute vehicles based on availability, safety, or operational needs.

6. Cancellations and No-Show Policy

Please refer to our Refund Policy for detailed cancellation and refund terms.

A “No-Show” occurs when:

• A passenger fails to appear within the designated waiting period
• The passenger cannot be reached via provided contact details

Airport pickups include a complimentary waiting period after flight arrival. After this period, waiting fees may apply.

7. Limitation of Liability

To the fullest extent permitted by Georgia law:

• [Company Name] is not liable for delays caused by traffic, weather, accidents, road closures, or other circumstances beyond our control.
• We are not responsible for missed flights, meetings, or events due to factors outside our reasonable control.
• Our total liability for any claim related to our services shall not exceed the amount paid for the ride in question.

Passengers are responsible for securing personal belongings. We are not liable for lost or unattended items.

8. Dispute Resolution and Governing Law

These Terms shall be governed by the laws of the State of Georgia, United States.

Any disputes arising from our services shall:

• First be addressed through good-faith negotiation
• If unresolved, be handled in the courts located in Fulton County, Georgia

By booking with us, you agree to this jurisdiction.

9. Changes to Terms

We may update these Terms and Conditions at any time. Updated versions will be posted on our website with a revised effective date.

Continued use of our services after changes are posted constitutes acceptance of the updated terms.