At [Company Name], we aim to provide fair and transparent refund policies.

1. Eligibility for Refunds

Refund eligibility depends on:

• The type of service booked
• The timing of cancellation
• Whether the ride has already begun

2. Cancellation Windows
Standard Cancellation

• Cancellations made 24 hours or more before pickup time are eligible for a full refund.
• Cancellations made 12–24 hours before pickup may qualify for a partial refund (up to 50%).

Late Cancellation

• Cancellations made less than 12 hours before pickup may not be eligible for a refund.

3. No-Show Policy
A No-Show occurs when:

• The passenger does not appear within the waiting period
• The passenger cannot be contacted
• Incorrect pickup information was provided

No-shows are non-refundable.

4. Non-Refundable Situations

Refunds will not be issued for:

• Passenger misconduct
• Delays caused by traffic or weather
• Missed flights due to late booking
• Incorrect booking information provided by the customer

5. Processing Timelines

Approved refunds will be processed within:

• 5–10 business days

Refunds will be returned to the original method of payment.

Processing times may vary depending on the financial institution.

6. How to Request a Refund

To request a refund, contact us at:

Email: booking@shuttle-atl.com
Phone: (678) 592-9205

Please include:

• Booking confirmation number
• Date of service
• Reason for cancellation or refund request

Our team will review your request and respond promptly.